FAQ for Clients

Yes.

GoTherapy is a platform connecting clients with self-employed mental health professionals. Consultations are provided by your chosen specialist, so after the consultation you will automatically receive an invoice issued in their name.

Under the laws of the Republic of Lithuania, an invoice for services can only be issued after the consultation has taken place, so you will receive it once the session has ended.

If additional administration fees apply to your order (e.g. when paying via PayPal), GoTherapy will issue a separate invoice for these services.

It depends on your insurance company and its terms.

GoTherapy is a platform connecting clients with self-employed mental health professionals, so compensation options depend on the requirements your insurance company applies to the specialist and their services.

If you are not sure whether your chosen specialist's consultations will be compensated, contact us. We will help you assess whether the specialist meets your insurance company's requirements.

Yes.

After booking a consultation you will receive a confirmation email. If you want to cancel or reschedule the consultation, click the "View Appointment" button in the email – in the order window that opens, choose "Reschedule" or "Cancel" and follow the instructions provided.

Important: a consultation can be cancelled or rescheduled no later than 48 hours before it starts. After that, the booking can no longer be changed or cancelled, and the money paid for the consultation is not refunded.

If your plans have changed, we always recommend rescheduling the consultation to another time convenient for you. This lets you keep your booking and not lose the paid consultation.

After booking a consultation you will receive a confirmation email. To change the consultation time, click the "View Appointment" button in the email, choose "Reschedule" and pick a new date and time that suit you.

Important: the consultation time can be changed no later than 48 hours before it starts. After that the booking can no longer be changed.

If you know you won't be able to attend the consultation, we recommend changing its time as early as possible. This makes it easier to find a suitable time, and the specialist can offer the freed slot to another client.

Every psychologist or psychotherapist providing consultations online chooses the platform that is most convenient for them. The most commonly used are Google Meet, Microsoft Teams and Zoom.

When booking a consultation you will see which platforms your chosen specialist uses and will be able to choose the option that suits you best.

48 hours before the consultation you will receive the connection link and all the necessary information by email.

If you are using the chosen platform for the first time, or will join the consultation from a different device than usual, we recommend checking in advance that everything works. This way you will avoid technical issues and can start the consultation with peace of mind.

Most importantly – don't panic. If you are a few minutes late, no big deal – it happens to everyone sometimes.

If you see that you will be later than that, we recommend contacting the specialist as soon as possible. You will find their contact details in the consultation reminder email, which you will receive 48 hours before the consultation.

Important: if you are more than 20 minutes late for the consultation, the specialist may no longer hold it. In that case the consultation is considered to have taken place, and the money paid is not refunded.

No.

Psychologists and psychotherapists do not prescribe medication. If medication is needed during treatment, it is prescribed by a psychiatrist.

If during a consultation the specialist sees that a psychiatrist's consultation could be beneficial for you, they will let you know and, if needed, recommend seeing a doctor.

GoTherapy does not have a single physical clinic. We are a platform connecting clients with self-employed mental health professionals across Lithuania.

You can therefore choose consultations:

• in person – at your chosen specialist's office;
• online – from anywhere.

You will always find information about the consultation location and method in the specialist's profile.

Yes, in most cases – yes.

If your internet connection is not stable, we recommend checking its speed before the consultation, for example using Speedtest.

• 2 Mbps is usually enough for a smooth conversation.
• 10 Mbps or more ensures good quality video and audio.

If the connection is poor during the consultation, you can agree with the specialist to turn off video and continue the consultation by voice only – this often helps ensure a more stable connection.

We recommend checking your internet connection at least a day before the consultation. If it is too weak, consider joining from another location or using mobile internet.

48 hours before the consultation you will receive a reminder email. In it you will find:

• the exact address of the specialist's office;
• arrival instructions;
• door codes (if needed);
• other important information that will help you easily find the consultation location.

If you have any questions or cannot find the office, you can always contact the specialist or the GoTherapy team.

Yes.

Psychologists and psychotherapists are bound by professional ethics and a duty of confidentiality. All information discussed during the consultation remains confidential and is not disclosed to third parties.

Exceptions apply only in cases provided for by law, for example when there is a real threat to your or other people's life or health.

If you have questions about confidentiality or the handling of personal data, you can always contact your specialist or the GoTherapy team.

Each GoTherapy specialist sets their own consultation price. It can vary depending on the consultation type, duration or the specialist's experience.

You will find exact prices in the specialists catalog and in each specialist's profile.

Indicative prices:

• Individual consultation – on average around €50 (from €35).
• Couples consultation – on average around €85.

Some specialists' consultations may cost more, depending on their qualifications, experience or the services provided.

GoTherapy makes it easy to compare specialists' prices and choose the option that best fits your needs and budget.

There is no single answer – it all depends on your situation, goals and the specialist's recommendations.

Consultations can take place several times a week, once a week, every two weeks or less often. You will decide on the frequency together with the specialist during the first meetings.

For some people, a few consultations are enough to resolve a specific issue. Others choose a longer psychotherapeutic process to better understand themselves, overcome long-standing difficulties or achieve lasting change.

It is important to remember that problems that have built up over months or even years usually do not resolve in one or a few consultations. Therapy is a process that takes time, patience and mutual commitment.

GoTherapy aims to make psychological help as accessible as possible, so we try to keep platform fees as low as we can.

PayPal applies higher payment administration fees than other payment methods. To be able to offer PayPal as an option, we apply this additional fee only when this payment method is chosen.

This way we can offer more payment options while keeping platform fees lower for all other clients.

On GoTherapy you can pay using the following payment methods:

• E-banking: Citadele, Luminor, Revolut, SEB, Šiaulių bankas and Swedbank.
• Payment cards: Visa and Mastercard.
• Contactless payments: Apple Pay and Google Pay.
• PayPal (an additional administration fee applies).

If you are missing another payment method, write to us. We are constantly improving the platform and truly value your suggestions.

Currently – no.

GoTherapy specialists provide consultations in person or online via video call. This way of consulting helps ensure quality communication, a stronger therapeutic relationship and a more effective therapy process.

If we offer additional consultation formats in the future, we will announce it on the GoTherapy platform.

We understand that choosing the right specialist is not always easy. Sometimes it is hard to assess which psychologist or psychotherapist would best suit your specific situation.

Write to us and briefly describe the difficulties or questions you are facing. Taking your needs into account, we will help you choose the GoTherapy specialist who, in our opinion, could help you best.

GoTherapy specialists currently do not provide free consultations.

If you are covered by compulsory health insurance, you can receive free mental health services at your primary mental health centre where you are registered.

If the consultation price is the most important criterion when choosing a specialist, contact us – we will help you find a GoTherapy specialist whose services best fit your budget.

If you are employed, write to us – we can reach out to your employer and discuss the possibility of your workplace compensating part of the consultation costs. This way psychological help would cost you even less.

If you are already seeing a GoTherapy psychologist or psychotherapist, contact them first. The specialist will help assess the situation and recommend next steps.

If you need help immediately, contact one of the free emotional support lines:

• Vilties linija (for adults) – 116 123 (24/7).
• Jaunimo linija (youth line) – 0 800 28 888 (24/7).
• Vaikų linija (children's line) – 116 111 (11:00–23:00).

If you believe there is an immediate threat to your or another person's life or health, call the emergency number 112 without delay or go to the nearest hospital's emergency department.

It depends on the adolescent's age.

For children and adolescents under 16, written consent from a parent or guardian is required for consultations. It must be provided to the specialist before the first consultation.

Adolescents aged 16 and over can attend consultations without parental or guardian consent. Before the consultation, they may be asked to present a valid identity document.

If you are not sure which requirements apply to your situation, contact the GoTherapy team – we will be happy to help.

GoTherapy currently does not apply special discounts for schoolchildren, students or seniors.

If the consultation price is an important criterion for you, we recommend browsing the specialists catalog – you will find specialists with different prices, so you can choose the option that best fits your needs and budget.

If GoTherapy does not yet have a specialist in your city, we recommend choosing a consultation online. Many of our specialists consult remotely, so you can get help regardless of where you live.

If you prefer in-person consultations, write to us and tell us which city you are looking for them in. We will take your needs into account and let you know when new specialists from your city join GoTherapy.

We are building GoTherapy the way we would want to use it ourselves – simple, convenient and transparent. Our goal is to make the path to psychological help as easy as possible for both clients and specialists.

We are constantly improving the platform, listening to feedback from clients and specialists, and believe that the best solutions are born through collaboration.

Have ideas or suggestions? Write to us – every piece of feedback helps GoTherapy become better.