FAQ for Providers

Your earnings depend on two main things:

• the consultation price, which you set yourself;
• the number of consultations per month.

GoTherapy applies a reverse-progressive commission fee – the more consultations you provide and the higher your turnover, the lower the commission fee we apply.

We also value long-term work with clients. If you work with the same client for 6 months or longer, we apply additional discounts to the GoTherapy commission fee, so an even larger share of the consultation income stays with you.

Want to know how much you could earn? Use our earnings calculator.

Psychologists and psychotherapists with the required qualifications can join GoTherapy.

To become a GoTherapy specialist, you will need to provide:

• For psychologists – a master's degree diploma in psychology.
• For psychotherapists – a document confirming completion of postgraduate psychotherapy studies.

If you are still studying in postgraduate psychotherapy studies and already have the right to consult clients, you will need to provide a document issued by your educational institution confirming your right to provide consultations.

We assess each application individually to ensure the high quality of services provided on the GoTherapy platform.

If you are unsure whether you meet the requirements, contact us – we will be happy to answer all your questions.

GoTherapy takes care of the entire payment process.

Clients can pay for consultations in the way most convenient for them – by e-banking, payment cards, Apple Pay, Google Pay and other payment methods offered by GoTherapy.

Payments are collected into GoTherapy's collection account and transferred to you by the 10th of the following month. We also automatically take care of payment administration and invoicing.

We are constantly improving the platform, so in the future we plan to offer even more payment methods and more frequent payouts to specialists.

GoTherapy recalculates the payments collected from your clients and transfers them to your designated bank account by the 10th of the following month.

You will also receive a GoTherapy service invoice. So that no additional payments are needed, the GoTherapy commission fee is automatically deducted from the amount transferred to you.

Example:

• You provided 72 consultations in a month.
• The price of one consultation – €50.
• Clients paid a total of €3,600.
• GoTherapy commission fee – 12% (€432).

💰 By the 10th of the following month, €3,168 will be transferred to your bank account.

No. GoTherapy lets you set up all the information needed for in-person and online consultations in advance, so clients receive it automatically when booking.

In your account you can specify:

• for online consultations – the platforms you work with (e.g. Google Meet, Microsoft Teams, Zoom or another) and connection instructions;
• for in-person consultations – the office address, arrival instructions, door codes and other important information.

When booking, clients will see the information you have provided, and 48 hours before the consultation they will automatically receive a reminder email with all the necessary details.

This means you no longer need to send addresses or connection links to each client individually, or answer repetitive questions.

No problem.

GoTherapy lets you create separate work schedules for different consultation methods and work locations.

You can have:

• a separate schedule for online consultations;
• a separate schedule for in-person consultations;
• several schedules for different offices or work locations.

For each schedule you can set different working days, times, consultation durations and availability – exactly the way that suits you best.

The GoTherapy working time management system is built to adapt to the way you work, not the other way around.

According to the GoTherapy terms of service, you should wait for the client for up to 20 minutes. If the client does not show up within this time, the consultation is considered missed due to the client's no-show, and the payment for it stays with you.

If the client is more than 10 minutes late, we recommend contacting them by phone. You will find the client's contact details in the consultation information.

A short call or message often helps quickly clarify the situation, avoid misunderstandings and maintain a good relationship with the client.

You can do this in just a few clicks.

In the Calendar section of your account, open Settings and choose "Specific days". There you can:

• mark days when you won't be working;
• change your working hours on a specific day;
• specify how you will receive clients that day – in person, online or both.

Example. Let's say you will attend a conference on 4–6 March, so you won't be seeing clients on those days. However, on 3 March from 13:00 to 15:00 you will be able to consult online only. In the calendar, simply mark this time as available for online consultations. Clients will only see the time you have specified and will be able to book exactly into it.

The GoTherapy calendar automatically updates your availability, so clients can only book the times you have marked as free.

Both options are possible – GoTherapy adapts to your working style.

If you prefer working with a fixed schedule, after the first consultation you can book the client for the next visit yourself and reserve a specific time for them.

If you want to give clients more flexibility, they can book your free times themselves via the GoTherapy platform.

You can also choose a hybrid model – book some clients into regular times and let others book on their own.

Example. Some clients come at the same time every Wednesday, so you book them for several consultations in advance right away. Others, due to changing work schedules, pick the most convenient time each time from your free booking slots.

GoTherapy lets you work in the way that is most convenient for you and your clients – without unnecessary restrictions.

We hope such situations will be as rare as possible, but we understand that sometimes unforeseen circumstances mean a consultation has to be cancelled or rescheduled.

GoTherapy does not set a minimum period for how long in advance a specialist can cancel a consultation. We trust specialists' professionalism and believe every situation will be handled responsibly, with the client's interests in mind.

If you know you won't be able to attend a consultation, we recommend:

• contacting the client as soon as possible;
• if possible, offering another consultation time;
• if rescheduling is not possible – cancelling it on the GoTherapy platform.

⚠️ Important. If the client paid for the consultation via PayPal, the payment administration fee refunded to them will be included in your current month's GoTherapy invoice.

We believe open and timely communication helps maintain trust and a good relationship with clients.

There is no single answer – it depends on your working style, number of consultations, specialisation and activity.

Our experience shows that, starting from scratch, a stable private practice can usually be built within 1–2 years.

Practice growth is mostly determined by:

• quality, long-term work with clients;
• the availability of your consultations and your work schedule;
• your visibility in public;
• a thoroughly completed GoTherapy profile and clearly presented services.

GoTherapy helps you get discovered more easily – we take care of the platform's visibility, create educational content, give you the opportunity to publish your articles and other professional content, and help potential clients find the audience that suits you.

We take care of the technology and tools to grow your practice, while your professional knowledge and work with clients determine long-term success.

Of course you can. Many successful specialists build their private practice independently.

However, a private practice is not just consultations with clients. It is also marketing, finding clients, managing bookings, the calendar, payments, invoices, a website, social media and many other administrative tasks.

GoTherapy was created so that you can entrust most of these processes to us.

With GoTherapy you get:

• 👥 a flow of new clients;
• 📅 an online booking system and work calendar;
• 💳 automated payments and invoicing;
• 📈 tools to grow your private practice;
• 📣 the opportunity to increase your visibility through GoTherapy's educational content and communication channels;
• 💙 a team that constantly improves the platform and takes care of the technology, so you can focus on working with clients.

GoTherapy does not replace your private practice – we help you build and grow it faster, more simply and with less administrative burden.

Of course!

GoTherapy gives you complete freedom to decide when, where and how you want to receive clients.

On the platform you can:

• 📅 set your working days and hours;
• 🏢 have separate schedules for in-person and online consultations;
• 📍 manage several offices or work locations;
• 🔄 work on a regular or irregular schedule;
• ⏱️ update your availability at any time.

The GoTherapy working time management system adapts to your working style, so clients can only book the times you have marked as free.

You manage your working time, and GoTherapy takes care of smooth client bookings.

You set the consultation prices.

GoTherapy gives you complete freedom to decide which services you provide and how much they cost. You can apply different prices for:

• individual consultations;
• couples consultations;
• children's and adolescents' consultations;
• consultations of different durations.

If it fits your working methodology, you can also offer a free introductory consultation, apply different prices to different services or create any other pricing model that suits you best.

GoTherapy adapts to your working principles – you decide which services you provide, how much they cost and how you grow your private practice.

As many as you decide.

GoTherapy does not set a minimum number of working hours, mandatory working days or a minimum number of open booking times. You can consult as much as you want – a few hours a week, evenings only, weekends, or full time.

You decide when and how much you work, and you can adjust your schedule at any time to match your changing plans.

It is worth knowing that the more consultations you provide through GoTherapy, the lower the commission fee we apply. This is how we encourage specialists to grow their practice together with us.

It depends on the form of activity you choose.

Most GoTherapy specialists work under a self-employment certificate, so they pay the taxes provided for in the legislation of the Republic of Lithuania on their earned income. If you work through a legal entity, the taxes applicable to your company apply.

It is important to know that taxes to the state are calculated on the full amount of consultations provided to clients. The GoTherapy commission fee can be attributed to your business expenses (if you account for them).

Example:

• Clients paid €1,000 for consultations.
• GoTherapy commission fee – 20% (€200).
• €800 is transferred to your bank account.
• When declaring income, you declare €1,000 of income and, if you apply actual expenses, €200 of GoTherapy service expenses.

We recommend consulting an accountant or the State Tax Inspectorate (VMI) about tax calculation and declaration, so you choose the accounting method that suits you best.